Privacy Policy

LineLaga Technologies ("LineLaga", "we", "us", or "our") respects your privacy and is committed to protecting the personal data of our SaaS business users, administrators, and end-customers joining virtual queues.

This Privacy Policy outlines how we collect, process, store, and safeguard your data across our websites, applications, and cloud services in compliance with global data protection standards (including GDPR and CCPA).

We collect only the information necessary to provide seamless virtual queuing, business management, and reliable SaaS delivery.

To provision, operate, and maintain multi-tenant virtual queue environments.

To send real-time queue position notifications, estimated wait times, and status alerts to end-customers.

To authenticate administrators and enforce role-based access control (Super Admin, Location Admin, Outlet Admin).

To compute aggregate operational metrics (e.g., wait times, peak hours, customer volume) displayed on tenant analytics boards.

To detect, prevent, and mitigate security threats, fraudulent usage, and abusive traffic.

We partner with reputable third-party infrastructure providers to run LineLaga securely. These include:

• Database & Authentication Infrastructure: Supabase / PostgreSQL (ISO 27001 & SOC 2 compliant).

• Payment Processing: Stripe / PayPal (PCI-DSS Level 1 compliant).

• Notification Channels: Verified SMS & Email delivery gateways (e.g. Twilio, Resend, SendGrid).

• Monitoring & Error Tracking: Sentry for real-time error diagnostics (configured with PII sanitization enabled).

All data in transit is encrypted using modern Transport Layer Security (TLS 1.3).

Sensitive tokens and session identifiers are cryptographically hashed and protected with multi-tenant row-level isolation policies.

We enforce automated rate-limiting and DDoS mitigations to protect against unauthorized data harvesting.

Queue entries and daily tokens are automatically archived or purged according to tenant plan history retention limits (e.g., 30–365 days).

Business administrators may request complete tenant data purge or export upon account closure by contacting privacy@linelaga.com.

Depending on your location, you hold statutory privacy rights, including:

• Right of Access & Data Portability: You may request a copy of the personal data held about you.

• Right to Rectification: You may correct inaccurate or incomplete personal information in your settings.

• Right to Erasure ("Right to be Forgotten"): You may request deletion of personal records where applicable.

• Right to Object & Restrict Processing: You may opt out of promotional communications at any time.

LineLaga uses essential cookies and browser local/session storage strictly for user authentication, session persistence, and remembering interface preferences (such as sidebar collapse state and dark/light modes). We do not use intrusive third-party cross-site advertising trackers.

For inquiries regarding this Privacy Policy, or to exercise your statutory privacy rights, please reach out to our Data Protection team at privacy@linelaga.com or dpo@linelaga.com.