Terms of Service

By creating an account, accessing, or using LineLaga (the "Service", "Platform", or "SaaS"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into this agreement on behalf of a company, business, or organization, you represent and warrant that you have the authority to bind such entity to these Terms.

If you do not agree to all terms and conditions, you must immediately discontinue use of the platform and services.

LineLaga provides an intelligent, multi-tenant virtual queue management, customer flow coordination, digital catalog, RSVP, donation processing, and operational analytics software-as-a-service platform.

We continually improve our software and may add, modify, or deprecate features from time to time. We will endeavor to provide reasonable advance notice of any material changes that substantially impact your ongoing operations.

To access our Super Admin and Business Management dashboards, you must register for an account using authentic and verifiable credentials.

You are solely responsible for maintaining the confidentiality of your administrative credentials and API tokens, and for all activities that occur under your account.

You agree to notify LineLaga immediately at security@linelaga.com upon suspecting any unauthorized access, breach, or compromise of your account.

Subscription Tiers: LineLaga offers free tiers, promotional trials, and recurring paid subscription plans (e.g., Basic, Plus, Pro). Each plan contains defined usage allocations for locations, manager seats, daily queues, menu items, and advanced analytics.

Billing Cycle: Paid subscriptions are billed in advance on a recurring monthly or annual basis via our secure payment gateway providers (e.g., Stripe, PayPal).

Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless cancelled through your dashboard prior to the renewal date.

Refund Policy: Except where required by applicable consumer law, subscription fees are non-refundable for partial subscription months or unused plan allocations.

As a business tenant utilizing LineLaga, you are the data controller of your end-customers’ queue tokens, phone numbers, and operational records.

You agree to obtain necessary customer consent prior to sending SMS, WhatsApp, or email notifications regarding queue statuses through the platform.

You agree not to use the Service for any unlawful, deceptive, harassing, discriminatory, or fraudulent purposes.

You shall not reverse engineer, decompile, crawl, scrape, or attempt to extract the source code or proprietary architecture of LineLaga.

You shall not bypass, probe, or tamper with security controls, rate limits, plan constraints, or multi-tenant isolation boundaries.

We reserve the right to suspend or terminate accounts that violate our acceptable use standards or jeopardize system stability.

Your Data: You retain full ownership and intellectual property rights over your proprietary business logos, trademarks, menu catalogs, and customer data uploaded to LineLaga.

LineLaga IP: All software, UI/UX designs, algorithms, trademarks, documentation, and underlying codebases are and remain the exclusive property of LineLaga Technologies and its licensors.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

To the maximum extent permitted by law, LineLaga shall not be liable for any indirect, incidental, punitive, consequential, or lost profit damages arising from your use of, or inability to use, the platform.

You may terminate your account at any time through your Super Admin settings.

Upon termination, your access to the administrative dashboard will cease, and your operational records will be queued for secure deletion in accordance with our data retention schedule.

We reserve the right to update these Terms at any time. Material revisions will be notified via in-dashboard banner, email, or by updating the "Last Updated" date above.

Questions regarding these Terms can be directed to legal@linelaga.com.